Agero grants over $10,000 via associate recognition programs

NEWS RELEASE

AGERO

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Agero Fosters Associate Recognition and Ramps Up Hiring at Sault Ste. Marie Contact Centre

Agero, Inc., a leading provider of vehicle and driver safety, security and information services, today announced that its Sault Ste. Marie contact centre in Ontario has awarded more than $10,000 to showcase its Associate appreciation.

As part of the site’s summer incentive program, the company granted one award each of $5,000 and $2,000, five awards of $100, and also several iPad and Xbox devices to its Associates.

Agero strongly believes in honoring the importance of Associate recognition and wellness, and has already bestowed more than $50,000 over the past year on giveaways, special events, service awards and the installation of a permanent basketball half-court on the company’s property.

Agero also has an active Associate referral program and plans to present two additional $2,000 awards by the end of this year.

“Our Associates are an integral part of a driver’s roadside assistance experience. We strive to make that experience as positive as possible by leveraging a pay-for-performance philosophy among our Associates with an emphasis on reward and recognition,” said Janice Gibson, site director of human resources at Agero’s Sault Ste. Marie facility. “Our goal is to be an ‘employer of choice’ in Sault Ste. Marie, and to attract the best talent we offer many incentives in addition to the annual recognition program, such as monthly performance bonuses, a comprehensive benefits plan, shift premiums for overtime, and above minimum wage pay.”

Agero’s Sault Ste. Marie site currently employs nearly 500 full and part-time Associates.

With growing customer demand for its high-touch roadside assistance services, the company has hired more than 160 new associates year-to-date, and plans to hire an additional 80 by December.

“We pride ourselves on our Associate focus and are thrilled to have continually expanded our operation over the past 11 years,” said Brian O’Shaughnessy, contact centre director at Agero’s Sault Ste. Marie site.

“I had the privilege of touring Agero’s Sault Ste. Marie contact centre earlier this month, and what struck me during my visit was the company’s commitment to developing its Associates,” said Sault Ste. Marie Mayor Christian Provenzano. “Agero offers an excellent recognition program as well as opportunities for advancement. The Sault Ste. Marie site is a top-performing location, and the company has plans to grow their presence, including adding jobs in areas such as research and development. I encourage local job-seekers to consider Agero and learn about what the company has to offer, as there are promising and positive employment opportunities here.”

The Sault Ste. Marie facility is one of five regional Agero contact centres providing roadside assistance services to stranded motorists, protecting more than 75 million drivers throughout North America.

The contact centre deals strictly with incoming calls from vehicle owners, acting on behalf of vehicle manufacturers and insurance providers that offer roadside assistance through Agero as part of their service packages.

About Agero

With over 40 years of experience, Agero is a leading provider of vehicle and driver safety, security and information services, including roadside assistance, consumer affairs and claims management services. 

The company protects over 75 million vehicle owners in partnership with leading automobile manufacturers, insurance carriers and others.

Managing one of the largest national networks of service providers, Agero responds to more than 8 million requests annually for emergency assistance.

Agero’s award-winning solutions leverage advances in technology and information services to accelerate and enhance response to drivers' needs while strengthening customer loyalty.

Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America.

To learn more, visit www.agero.com and follow on Twitter @AgeroNews.

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