As co-author of The Toyota Way to Service Excellence: Lean Transformation in Service Organizations, Lean consultant and executive coach Karyn Ross drew from original research and real-world examples to apply Lean principles to industries where quality of service is crucial for success.
Regarded as a must-read for service professionals at every level, the book, co-written with bestselling author Jeff Liker (The Toyota Way series), won the internationally recognized Shingo Publication Award from the prestigious Shingo Institute, part of the Jon M. Huntsman School of Business.
Now, Ms. Ross is partnering with PACE Inc. (Partners in Achieving Change Excellence) to bring her award-winning knowledge and coaching skills to Senior Executives across Northern Ontario.
“We are excited and truly honoured to have a coach of Karyn’s calibre join the PACE team of professionals,” enthuses PACE CEO, Neha Singh. “With our company’s proven track record of success, and Karyn’s incredible insight into Lean principles and service quality, we are poised to offer next level executive coaching to the North and beyond.”
Singh adds that Ms. Ross has already positively influenced her new colleagues, inspiring the company to “lean” its Lean Green Belt training, reducing class time to just 1.5 days.
By refocusing the remaining course curriculum on coaching time and support in the real world setting working alongside PACE mentors, the new format will help new productivity leaders to practically apply the principles in the actual workplace.
Executives are also encouraged to join their team for the first day and learn leadership concepts to help make the cultural change in their organizations and receive their Lean Champion certification.
“We are so confident and energized by this new direction that we are inviting past Green Belt leaders to attend our reformatted training at a nominal cost, so they are able to add to their Lean toolkit and achieve even greater success,” says Ms. Singh.
“I’m delighted to have the opportunity to partner with the highly creative, caring and dedicated PACE team as they continually strive to find the most effective and innovative ways to help Northern Ontario businesses flourish, thrive and grow,” affirmed Karyn Ross.
For further details on how you can have Karyn Ross coach your executive team, please visit the PACE website at www.yourpace.ca, or call 705-222-8463 for a consultation.