What not to do if you get a call from your 'local hydro company'

Algoma Power customers are being targeted by phone scammers, and they should just hang up, says the company. Whatever you do, don't give them your credit card number

NEWS RELEASE

ALGOMA POWER INC.

*************************
It has been brought to the attention of Algoma Power Inc. “API” that customers are receiving phone calls from someone claiming to be from their “local hydro company”.

The calls are coming in from an unknown number and customers are being threatened with disconnection of electrical service if they do not immediately pay by credit card.

Please note API does not demand credit card payment via an outgoing phone call to our customers. API’s standard procedure for collections is to provide notice on utility bills and by reminder phone calls.

A Final Notice of Disconnection is delivered by Canada Post Express Post Envelope prior to any disconnection activity. Contact Algoma Power’s Customer Service at 705-256-3850 or 1-877-457-7378 if you have any questions or concerns.

Here’s how you can stay safe from electricity bill phone scams:

If someone calls and threatens to disconnect you if you don’t make a payment right away by pre-paid credit card or wire transfer, SAY NO and HANG UP!
NEVER give your personal or financial information.
Report the incident to the Canadian Anti-Fraud Centre at 1-888-495-8501. This agency collects information on fraud and works closely with police to solve these crimes

*************************