HP pulls plug on faulty power cords

NEWS RELEASE

U.S. CONSUMER PRODUCT SAFETY COMMISSION

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WASHINGTON, D.C. - Consumers should stop using this product unless otherwise instructed.

It is illegal to resell or attempt to resell a recalled consumer product.

Recall Summary

Name of Product:  Hewlett-Packard and Compaq notebook computer AC power cords.

Hazard: The AC power cord can overheat, posing a potential fire and burn hazard.

Remedy:  Replace

Consumer Contact: Hewlett-Packard toll-free at (877) 219-6676 from 8 a.m. to 5 p.m. MT Monday through Friday or online at www.hp.com and select “Recalls” at the bottom of the page, then select Power Cord Recall.

Recall Details

Units: 5,577,000 in the U.S. and 446,700 in Canada

Description: This recall involves Hewlett-Packard’s LS-15 AC power cord. The power cords were distributed with HP and Compaq notebook and mini notebook computers and with AC adapter-powered accessories such as docking stations.

The power cords are black in color and have an “LS-15” molded mark on the AC adapter end of the power cord.

Incidents/Injuries: HP has received 29 reports of power cords overheating and melting or charring resulting in two claims of minor burns and 13 claims of minor property damage.

Remedy: Customers should immediately stop using and unplug the recalled power cords and contact Hewlett-Packard to order a free replacement. Consumers can continue to use the computer on battery power.

Sold at: Notebook and mini notebook computers and accessories were sold with the AC power cords at computer and electronics stores, authorized dealers and online at www.hp.com worldwide from September 2010 through June 2012 for about $500 to $1500.

Manufacturer: Hewlett-Packard Company (HP), of Palo Alto, California

Manufactured in China

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