An important message for customers of the Royal Bank

The Royal Bank of Canada is having computer problems, and has asked SooToday.com to convey the following announcements to its Sault Ste. Marie customers:

************************ RBC processing disruption status update TORONTO, Thursday June 3 - A processing disruption, which resulted in some RBC Financial Group client transactions not being reflected in account balances, is being resolved.

Accounts for RBC Royal Bank have been updated and reflect all transactions made through June 1, 2004.

Verification of all June 2 transactions is continuing and the bank expects to have these transactions reflected in client balances tomorrow.

Transactions that take place today will be processed to client accounts this weekend.

"We appreciate that our clients have been extremely patient and want to assure them that their money is safe and secure," said Rod Pennycook, executive vice-president, RBC Royal Bank.

"Our systems are running well and we are making good progress. In addition, we are continuing to be extremely thorough to ensure that all transactions are correctly reflected in client account balances." We do not expect any service fees or overdraft interest charges to appear in clients' accounts as a result of the processing delay.

However, should any materialize they will be refunded.

Other reasonable costs incurred as a result of this delay will be handled on an individual basis. If RBC clients are experiencing any difficulties, they should contact their branch, business centre, account manager or Royal Direct at 1-800-Royal 1-1.

************************ RBC extends business hours

TORONTO, Friday June 4 - In order to be as accessible as possible to clients who may be experiencing difficulties as a result of this disruption, many RBC Royal Bank branches will be operating under extended hours today.

In addition, the bank will open an increased number of branches throughout Canada on Saturday to ensure clients have ready access to our services.

A listing of the Saturday opening branches will be available this evening at www.rbcroyalbank.com.

Branches not open on Saturday will have signage directing clients to the nearest open location.

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