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Epic Application Coordinator – Professional Billing & Claims

Group Health Centre

Company: Group Health Centre
Job Type: Permanent Full
Salary Range: $62,000 - $72,000
Posting Closes: June 2, 2023

The Organization: The Group Health Centre is a progressive multi-speciality ambulatory care health care organization, and is one of Canada’s first consumer-sponsored health care facilities. As Ontario’s largest and longestestablished alternatively funded healthcare organization, Group Health Centre serves over 70,000 Sault Ste. Marie and Algoma District residents.

Position Summary: The role enables you to combine your passion for information technology and healthcare by supporting and configuring our integrated health information management system thus increasing the quality and safety of care we provide, enhancing both the patient and provider experience. Within this role you will identify and analyze organizational needs, define scope and objectives, recommend solutions to stakeholders, and implement changes through system build and configuration. This role will work in both the Epic Professional Billing and Claims applications where you will have the opportunity to be trained and Epic certified, a highly marketable asset. This role will also provide end user support, reporting support, troubleshooting, issue triage and tracking accompanied by resolution management with vendors and stakeholders. The Epic AC needs to establish and maintain an in depth understanding of the Epic applications and organizations workflows while maintaining relevant Epic certification requirements.

Preferred Qualifications:

  • Undergraduate degree or minimum three years of equivalent experience in healthcare administration, information systems, business, or information resource management
  • Mandatory successful completion of Epic pre-certification screening test
  • Experience using at least one of the Epic suite of application products OR completion of Epic
  • certification in an application(s) would be an asset
  • GHC experience
  • Other Health Care exposure is an asset

The Ideal Candidate may Possess:

  • Understanding of the Epic Professional Billing and Claims applications (new hires offered full training)
  • Critical thinking and problem solving.
  • Knowledge of SQL and/or report design tools an asset.
  • Ability to develop and maintain relationships with end users, co-workers and outside organizations.
  • Ability to multitask, prioritize and deliver on a number of competing priorities and objectives.
  • Must exhibit initiative, efficiency, ability to collaborate, openness, and be results oriented.
  • Demonstrated experience with office software, e.g., PowerPoint, Excel, Word and Visio.
  • Certification in clinical informatics, computer science or a related healthcare field.
  • Strong oral and written communication skills and presentation skills.
  • Ability to take responsibility for assigned tasks and see them through to completion.
  • Ability to work independently to develop solutions and meet deliverable deadlines.
  • Self-motivated and takes initiative to keep manager informed of progress.
  • Optimistic and positive attitude towards tasks assigned/willingness to complete work.
  • Demonstrated ability to maintain successful working relationships; ability to meet and deal with people in a pleasant, professional, and responsible manner, both in person and on the telephone; tact, courtesy, and alertness in public contacts
  • Demonstrated ability to work independently and interdependently as an active member of a multidisciplinary team
  • Demonstrated ability to be self-directed and take initiative


  • Competitive salary range of $62,000 - $72,000 annually commensurate with experience 
  • Generous employer paid benefit package and participation in the HOOPP pension plan
  • Competitive vacation and leave provisions

Operations: Monday to Friday – Business Hours
                     Weekends & Holidays Off

Applications By: June 2, 2023

                             Please apply online via the Intranet’s ‘Apply Now’ feature
                             or to

Interested applicants are asked to submit a cover letter and resume indicating their qualifications for the position by June 2, 2023. Those selected for interviews will be required to demonstrate their qualifications and required skills and abilities as outlined above. Group Health Centre is committed to an application and interview process and work environment that is inclusive and barrier free. Accommodation will be provided in accordance with the Ontario Human Rights Code/AODA. Applicants need to make any accommodation requests for the application or interview process known in advance by contacting the Human Resources Department at 705-759-5513. We thank all applicants, however only those under consideration will be contacted. Please note the Group Health Centre is a Scent Sensitive Organization.

Contact Group Health Centre