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Academic Student Success Advisor

Algoma University

Company: Algoma University
Job Type: Temporary Full Time
Salary Range: $57,557 to $71,946
Posting Closes: February 1, 2023
Related Link: Visit website

JOB TITLE: Academic Student Success Advisor
Staff Bargaining Unit
DEPARTMENT: Student Success and Wellbeing
POSITION STATUS: Temporary, Full-time (35 hours/week)
3-month contract, with possibility of extension
LOCATION : Sault Ste. Marie
SUPERVISION RECEIVED: Manager, Student Success
A. Enrolment / Academic Advising 25%
B. Registration / Payment 25%
C. Retention / Student Support 25%
D. Administrative / Other Duties 25%
Total 100%
Under the direction of the Manager, Student Success, the Academic Student Success Advisor is responsible for working in a collaborative environment with the Student Success Team. This position is responsible for a wide range of services and initiatives necessary for ensuring excellent student service in the area of Student Success and Wellbeing, including academic advising, registration, retention-related service and tracking. This position will be front line/front desk, student centric and service based. Please note the expected hours for this position will be based on a 35-hour workweek, but will be non-regular to accommodate service to students, events, etc.
A. Enrolment / Academic Advising (25%)
Liaise with Recruitment/Admissions staff to transition students from applicant to registrant
Coordinate annual Academic Orientation for all incoming students
Responsible for academic advising for first year students, and provide academic advising to upper-year students, as required
Ensure flow of information, from advising to Student Success planning, to improve retention and graduation rates
Participate in ongoing academic advising training, and assist in training, as required (e.g. academic advising, career development, and culturally appropriate student services training)
Responsible for directing students through the process of course selection, program requirements/prerequisites, and the students’ academic interests, including post-graduate programs, and the students’ abilities
Promote internal awareness of student satisfaction and the importance of services to students
Assist with coordination of annual returning student advising campaign and promotion
Promote curricular and co-curricular Experiential Learning opportunities
Promote International Programming Education course registration
Provide guidance and information to students regarding policies and procedures
B. Registration / Payment (25%)
Responsible for maintaining current knowledge of the university calendar, degree program requirements, deadlines, procedures, and regulations for course overloads, etc.
Track student registration-related data for retention purposes (e.g. advising access, transcript requests)
Responsible for noting and tracking patterns related to student registration and withdrawal for the purposes of understanding student movement
Use internal programs to process students through advising, registration, and payment processes
Maintain up-to-date knowledge of sponsorship, OSAP and scholarship eligibility requirements in relation to advising (e.g. course load requirements)
Interface between student registration and payment processes, including handling inbound telephone calls and email inquiries for payment, and accepting payment for student accounts
C. Retention / Student Services (25%)
Collaborate and follow up with assigned students
Work collaboratively as part of the Student Success Central team to collect, analyze,
and maintain comprehensive data regarding student participation in student life activities, and develop an institutional profile of student activities, needs and preferences
Promote internal awareness of student satisfaction and the importance of service to students
Support other student success functions as required
Provide post-graduate advising
Respond, assist and refer students to mental health supports and services
Deliver Bounce Back and Early Alert programming to students
Lead the development and implementation of academic workshops and events to promote and increase student applications to graduate level studies (e.g. law school, medical school, faculties of education, opportunities for international students/internships, and Experiential Learning / COOP opportunities)
Completion of exit interviews with students leaving the university, as requiredD. Administration / Other Duties (25%)
Participation on internal/ external committees, as required
Function as a resource within the university and the external community on issues related to cultural competencies, programs and services at Algoma University
Act as a resource to Algoma University Students’ Union (AUSU) and Shingwauk Anishinaabe Students’ Union (SASA)
Create and distribute surveys to students on satisfaction of service, including annual student feedback survey, with specific advocacy for identified student groups
Coordinate Student Success and wellbeing events during orientation week(s) and for campaigns
Update service area content on the university website
Responsible for budget tracking, as outlined by manager
Other related duties, as assigned
Physical Effort - Minimal
Some lifting may be required (books, moving furniture/desks, etc.)
Physical Environment - Considerable
Moderate physical effort required for student events, activities, arrivals, etc.
Front-line service demands – limited level of control
Sensory Attention - Moderate
Frequent interruptions from current and prospective students, faculty and others
High pressure to meet deadlines and ensure accountability of student records
Mental Stress - Moderate
Irregular hours; will regularly require the employee to work into the early evening (occasional weekend work) and may involve working after hours to support student needs
Sensitivity to students with various emotional, personal, and social issues/concerns/needs
University degree in any field is required
Minimum of three (3) years of experience working with post-secondary students
Minimum one (1) year of experience working with international students
One certification in Mental Health response training (Non violent crisis intervention training, ASIST, MHFA, SafeTalk, or equivalent) required \
Regulated Canadian Immigration Consultant (RCIC) or Regulated International Student Immigration Advisor (RISIA), considered an asset
Academic advising or leadership training experience
Demonstrated ability to assess student needs (social, emotional, academic)
Ability to lead new programming development and evaluation in student wellbeing services
Excellent written and presentation communication skills
Familiarity with G-Suite and student records systems
Excellent interpersonal and relationship skills
Excellent organizational and prioritization skills
Understanding of the importance of abiding by confidentiality terms
Commitment to work both as a team member and independently
Ability to multitask in a dynamic fast paced environment with multiple interruptions
Familiarity with Algoma’s programs and degree requirements
Willingness to work non-regular hours
Willingness to travel as required
Commitment to understanding Algoma University’s Special Mission and the Seven Grandfather Teachings
Vulnerable Police Sector check required
Salary Scale: $57,557 to $71,946 annually
Please submit a resume and cover letter (combined PDF) to People and Culture no later than 4:00 p.m. on Wednesday, February 1, 2023.
Algoma University is strongly committed to fostering diversity and inclusivity within our community and is an equal opportunity employer. The university invites and encourages applications from all qualified individuals who would contribute to the further diversification of our Institution, including equity-seeking groups that are traditionally underrepresented in employment (Indigenous peoples, racialized persons, women, persons with disabilities, and 2SLGBTQQIPA+ persons).
In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, upon request, accommodation will be provided by Algoma University throughout the recruitment, selection, and/or assessment process to applicants with disabilities.
This position is open to all qualified applicants, although preference will be given to Canadian citizens and permanent residents of Canada.

Contact Algoma University