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Service Coordinator

Company: Construction Equipment Co (Sault) Inc
Job Type: Permanent Full

Service Coordinator
Key Accountabilities:
• Coordinate Service Department documents: verifying technicians’ time on work orders, posting of miscellaneous changes, outside labour and materials as required
• Preparing preview copies and closing of work orders as instructed by the Service Manager
• Maintain friendly and positive relations with customers and employees
• Schedule all service work through shop. Schedule must be kept up to date
• Process monthly work orders on a timely basis and perform all Service Department’s month end procedures
• Work on Customer experience process together with Sales, Parts, Service Department to achieve satisfaction levels at or above average
• Develop and maintain strong customer relations to enhance dealership image as a quality service provider through: courteous and patient phone answering, and dealing effectively in discussing customers’ questions on work orders
• Perform all other clerical duties and functions as directed by management in line with the objective of the business

Key Qualifications:
• Post Secondary Education and 3+ years proven experience working in a parts operation
• Technical knowledge specific to the heavy equipment parts and service industry would be an asset
• Ability to build and sustain customer relationships through effective communication and strong interpersonal skills
• Solid sales skills necessary to proactively and effectively link product knowledge to customer needs
• Exceptional organizational skills and ability to multitask, prioritize and adapt in a fast-paced deadline driven environment
• A positive self-motivated, team player with a sense of urgency and attention to detail
• Computer systems literate with proficiency in Microsoft Applications, CDK Heavy Equipment would be an asset
• Willing and able to work flexible hours in support of the business needs.
• Must work with a safety-minded approach, consistently meeting all safety requirements




*Please forward resume to or drop off at Construction Equipment Co. (Sault) Inc.

1245 Great Northern Road between 7am and 5pm Monday- Friday

Contact Construction Equipment Co. (Sault) Inc.

Construction Equipment
Construction Equipment Co. (Sault) Inc.

Construction Equipment Co. provides Sault Ste. Marie and surrounding areas with the best in lawn and garden equipment, as well as heavy equipment (hammers to man-lifts) for all your projects.

Our experienced sales and rental staff will be pleased to provide you with information on any of our quality products and assist you with your purchase or rental needs.

Our qualified parts and service personnel can help you with the purchase of accessories, as well as assisting with repairs and maintenance of your equipment and tools.

Drop by anytime and talk to our friendly staff!

Construction Equipment Co. is a community-oriented business. We believe that Sault Ste. Marie is truly gifted and we want to be part of our community’s growth and development.

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