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Business Systems Specialist

OLG (Sault Ste. Marie)

Company: OLG
Job Type: Permanent Full
Posting Closes: May 27, 2022
Start Date: May 13, 2022

Business Systems Specialist

GAME ON – OLG needs you

We’ve said GAME ON, and we mean it – OLG is rapidly transforming its organization to better serve Ontarians by delivering great gaming experiences through our digital, retail lottery, and land-based casino channels. In our fiscal 2019-20 year alone, OLG delivered over $2.3 billion in net profit to the Province of Ontario. OLG is now expanding our horizons even further, with a new strategic direction, to become a world class gaming entertainment leader with a globally admired digital platform.

We are ready to take this game to the next level and need a passionate Business Systems Specialist to ensure that business requirements are identified and clarified in order that the proper system functions can be successfully completed. This role will be responsible for ensuring the tasks are organized and approved by all relevant stakeholders and meet essential quality standards to meet business requirements.


Reporting to the Director GMS Operations, you will be empowered to:

  • Supports business task completion to ensure a consistent approach is being applied

  • Develops a thorough understanding of business goals, outcomes, practices, and processes to translate them into system functionality

  • Performs business analysis techniques including, but not limited to:

    • Business and project requirements management (e.g. requirements traceability, baselining)

    • Enterprise analysis (e.g. workshops, surveys, benchmark studies, feasibility analysis, SWOT)

    • Requirements elicitation (e.g. process decomposition, stakeholder analysis)

    • Requirements analysis (e.g. process modelling, use cases, business rules, complexity, business value assessments)

    • Validation of solution fit for business (e.g. user acceptance testing, defect & issue reporting)

  •  Supports development of documentation for new and modified business policies and procedures (e.g. standard operating procedures (SOPs) and workflows) to ensure effective implementation of technology solutions

  • Promotes architectural consistency and usability standards in the solution designs as well as incorporating business goals to streamline user experience, understanding the customer journey, and translating into user stories

  • Identifies and evaluates risks (e.g. prioritization, dependencies, constraints etc.), including providing report requirements activity status

  • Collaborates and consults with internal and external stakeholders to meet the business objectives and timelines

  • Communicates the business requirements, leading the review and signoff sessions with stakeholders in order to ensure alignment

  • Supports the business in process implementation, including:

    • identify possible use cases for user acceptance testing, systems testing and identifying gaps

    • providing recommendations for problem resolution and clarifying range of functions and

    • providing input or validation of the end business user training materials and knowledge transfer documentation to ensure successful transition to business as usual

  • Maintains domain and industry expertise and proactively identifies opportunities for streamlining business requirements, processes, and workflows through continuous improvement

  • Develops partnerships with business leaders, supporting development of strategies and acting as a change agent; leads or participates in the development of business cases including defining key business metrics and performance measures to gauge effectiveness of tools relative to business strategies and goals

  • Follows documented processes to ensure tasks are organized to support Senior Business System Specialists with their responsibilities

  • Executes basic level business requirements


Work Experience: 3+years of progressive experience in medium to large/Technology business environments. Minimum of 1 year of business analysis experience.     

Education: Post-secondary degree/diploma in information systems, engineering and/or business administration or an equivalent combination of education, training and experience 

Knowledge & Skills: Understanding of business assessment, requirements analysis, business process modeling, and enterprise analysis; knowledge of technology practices and business approaches

Critical Skills: Effective problem solving, communication, teamwork, organization, and time management skills

Collaboration & Fun: inclusive and collaborative work style while creating fun and excitement in our work

Integrity and Trust: do what's right and operate with transparency and openness 

Licenses, Registrations, Certificates:  AGCO Category 2 Gaming Assistant Registration (Initiated at offer stage - employment is conditional upon obtaining and maintaining this license)


  • Part of a Bigger Picture: socially responsible company that gives back all its profits to the province and people of Ontario

  • Flexible Work Environment: to help balance both work and life

  • You Matter: family friendly work practices and remote work

  • Freedom to Innovate: supports new and better ways to be successful

  • Be your Authentic Self: environment that values diversity as a source of strength

  • Learning Galore: 24-7 access to robust online learning programs 

  • Public Service Pension Plan: participate in a major defined benefit pension plan sponsored by the Government of Ontario

  • Variable Pay Program: performance-based incentives to share in our success (Permanent OLG Employees Only)

Learn about OLG – GAME ON!

OLG’s purpose is to contribute to a better Ontario by delivering great entertainment experiences for our customers. We are a multi-billion-dollar organization with a wide array of business lines including, lottery, land-based casinos, digital lottery and casino, horseracing, and charitable gaming. OLG is amidst a massive transformation focusing on being customer obsessed and bringing our digital business to a whole new level.

The key to our success is our people. Our culture will be grounded in true, positive partnerships that embrace trust, clarity, and openness in all that we do. We are supporting and empowering employees and teams across the organization through greater accountability, leadership development and growth opportunities. OLG is embracing more flexible work options and family friendly work practices including remote work.

Equity, diversity, and inclusion are essential elements of our culture, the cornerstone to our values of respect, integrity, stewardship, and excellence. At OLG, our employees have the space to be themselves and use their perspectives and skills to benefit the people and the Province of Ontario.

While we are re-shaping and growing our business, we are unwavering when it comes to living our purpose, and ensuring our business delivers meaningful benefits for the people of Ontario. OLG’s net profits are reinvested back into the province, contributing to the quality of life for Ontarians.

To learn more about OLG go to our website at  

We look forward to hearing from you, interested applicants please apply online by May 27, 2022.

OLG is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please contact Human Resources at if you require accommodation at any time throughout the hire process.

We thank you for your interest in this opportunity; however only those individuals selected for an interview will be contacted.

Contact OLG (Sault Ste. Marie)