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Agero announces plans to hire more associates

Wednesday, July 23, 2014   by: Staff



Agero, Inc. ramps up hiring at Sault Ste Marie center to support growing roadside assistance service business

Agero, Inc., a leading provider of vehicle and driver safety, security and information services, plans to increase its employee base by more than 12 percent in 2014 at its regional site in Sault Ste Marie, Ontario.

This is part of a companywide expansion across its four regional locations in Sault Ste. Marie, Clarksville, Tenn., Sebring, Fla., and Tucson, Ariz.

These centers provide critical roadside assistance to over 75 million drivers throughout the United States.

This hiring initiative is in response to growing customer demand and to deliver new capabilities in Agero’s high-touch roadside assistance services nationwide.

The Sault Ste Marie site opened its doors in October 2004, and in addition to adding hundreds of associates from the greater Sault Ste Marie community, it has also become an active participant in local economic, education and community building affairs.

“Our associates are an integral part of the Agero roadside assistance experience. We need people who can demonstrate the utmost professionalism while working to aid drivers who are often in highly stressful situations. With demand for our services increasing, we are thrilled to be hiring hundreds of high quality personnel across our four regional service centers,” said Dave Ferrick, CEO of Agero.

“Maintaining an employee base with a strong skillset is key to taking advantage of new opportunities and staying ahead in the industry. That is why one of our fundamental values is to provide our associates with career opportunities and ongoing training that promotes job advancement. I know this as well as anyone, having started my career with Agero doing this job. With a strong group of skilled professionals we can transform roadside assistance from being a necessary service into an experience that impacts the brand loyalty of our customers.”

“We deal with a multitude of drivers on a daily basis. These drivers expect safe, quality and efficient service, and it is our job to provide that,” says Brian O’Shaughnessy, Contact Center Director in Agero’s Sault Ste Marie location. “Agero’s continual investment in new technologies, as well as professional training for call center operators, equips us with the tools to address the needs of today’s drivers.”

Agero has been recognized as a leading provider of vehicle and driver safety, security, and information services, including roadside assistance and claims management services. For more information on available positions, please visit

About Agero

With over 40 years of experience, Agero is a leading provider of vehicle and driver safety, security and information services, including roadside assistance, consumer affairs and claims management services.

The company protects over 75 million vehicle owners in partnership with leading automobile manufacturers, insurance carriers and others.

Managing a nationwide network of more than 30,000 service providers responding to more than 7.5 million requests annually for emergency assistance, Agero leverages advances in technology and information services to accelerate and enhance response to drivers' needs while strengthening customer loyalty and process efficiencies.

Agero, a member company of The Cross Country Group, is headquartered in Medford, Mass., with operations throughout North America.

To learn more, visit


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