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An important message from PUC

Sunday, May 25, 2014   by: Staff



Annual unidirectional flushing program resumes

SAULT STE MARIE - PUC would like to advise customers that the Unidirectional Flushing (UDF) Program for 2014 will be starting Monday, May 26 in the east end of the city.

The UDF Program is carried out to remove sediment from within the city’s water system and is part of the company’s Water Quality Improvement Project.

The program will run through the summer and in to the early fall.

Customers are encouraged to visit the PUC website for regular updates and to see a map(s) of the areas affected.

Flushing operations will generally occur between 8 a.m. and 4 p.m. during weekdays only.

Customers within the flushing area will receive a notice at their door at least one day before flushing starts.

However, there is a possibility that during flushing activities customers outside of the immediate flushing area could experience discoloured water.

The PUC urges customers not to use any water during the flushing activities on their street to avoid drawing discoloured water into their house plumbing.

If customers do draw discoloured water they are requested to immediately stop using water until PUC has finished flushing activities on their street.

Once PUC has completed flushing the street, affected customers should flush a cold water tap (preferably in a laundry tub without screens or filters) for up to 15 minutes maximum to clear the lines before calling PUC.

Do not use a hot water tap because it could draw sediment into your hot water tank.

If the water does not clear up after 15 minutes of flushing, wait 30 minutes and try again.

If the water does not clear up after two 15 minute flushing cycles, please call PUC Customer Service at 705-759-6522 Monday through Friday from 9 a.m. to 4:30 p.m. and 705-759-6555 at all other times.


Note: Comments that appear on the site are not the opinion of If you see an abusive post, please click the link beside the post to report it.
Mr. Poster 5/25/2014 6:19:50 PM Report

The PUC always claims this new water system is better than the old system. I do not recall any "flushing" having to be done on the old system. I wish we could have our old water WAS the best in the world.
saultbie25 5/25/2014 6:26:48 PM Report

hillbillydeluxe 5/25/2014 6:44:10 PM Report

I read pretty much all of the comments relating ro the water issue dating back to last spring"ish".... And from what i understand, the sediment has been there prior to the new system and obviously even on the old system, eventually your going to run into problems... Brown water, plugged lines, poor quality etc, sometime down the road.
I agree its a terrible thing ro have to deal with especially with what seems to be some specific areas in town.
I have great water!! Kinda. Early 50s pipe laid by who knows. Servicing a few dozen houses in what ive been told through a 2" water main, i kno i have steel pipe from rd to house and a hillbilly contraption from that to the meter. Neighbours have had trouble in the past with a broken line and no one in Sault ste. marie could shut it off. Our curv shutoffs font exist. we have verylittle flow, hardly any pressure, and we pay the same rate.
U do sympathize with all affected but to keep the optimist i am.... Sure is nice to be able to live where we turn a calve and usually have nice clean water within our homes. No going out and gathering as some places in the world, no shaortages and for the most part hell its drinkable right from the tap.
Not tryin to put qnyone down but i still think we have it good, sure we pay, but its a great option!
KDawg 5/25/2014 6:47:00 PM Report

Agreed as well.

A few years ago I'm sure the PUC thought this transition to a different chlorine treatment method was going to be easy.

Even though we did have the best water, I'm guessing it was a less expensive method, and now the PUC is having to face the music for that stupid decision.

S.M.A.R.T. 5/25/2014 6:47:03 PM Report

Since when does the "Best in the World Matter"? Nowadays it's just shoot the caca and hope it sticks because B.S. baffles brains. At least those making idiotic claims and decisions hope so.
hillbillydeluxe 5/25/2014 6:47:37 PM Report

Sorry for any spelling errors... Too big of fingers for lil phone lol... Should have proof read meh
Powerwise 5/25/2014 6:49:28 PM Report

An important message TO PUC

F!@* you.
mallet 5/25/2014 7:01:06 PM Report

You mean there is someone there on a Sunday, wonders will never cease!!
Justmyopinion!!! 5/25/2014 7:39:58 PM Report

Another RIPOFF to all PUC(K) customers!!!
harry dick 5/25/2014 7:59:52 PM Report

Water quality improvement in this city? They have a long way to go to get near drinkable water .Go back to the water 3 years ago and they will have something . Quit putting profits ahead of the people in this city!!!!
guestwho 5/25/2014 9:19:54 PM Report

I thought we had a special team that goes all over the 3rd world countries to get them drinking water,will they not work in Canada?I think they`re the DART team.
matthewbud 5/25/2014 9:58:06 PM Report

With all this brown water, I thought we were still flushing from last year!!!
asp 5/25/2014 9:58:15 PM Report

PUC is finally trying to rectify the water issue after all of the post the other day and that's what it takes. Let's see what they will do for the East End customer and if it will get done. The PUC bills are so high it is crazy, you get charged for storage, transportation of elictricity. PUC should offer customers a chance to see this storgae area and how it is transported to the customers of Sault Ste. Marie.
Powerwise 5/25/2014 10:36:33 PM Report

will the PUC send workers to assist in Ukraine?
seen_your 5/25/2014 10:36:57 PM Report

I used to live in Windsor ON. Despite the problems with the water in the Sault, it is still better than down south, no?
Boomer4771 5/25/2014 10:56:16 PM Report

Go back to the old system you dumb asses...
Sam C 5/25/2014 11:10:17 PM Report

KDawg... it wasn't a "stupid" decision, although there certainly have been problems.

Aside from the cost savings, the new method of chlorination is better in that it reduces chloramines in the water supply (mixing ammonia with chlorinated water, to make the chlorine last longer). There are more health concerns in using a chloramine disinfectant than a straight chlorine disinfection.

eadiecougs 5/26/2014 12:18:42 AM Report

sam if its not the water the air will kill u so what is the point
dadal 5/26/2014 5:42:54 AM Report

It was one of those " good " ideas that no one thought through then when issues started, they decided to just continue instead of reversing the damage early.

Easier solution. If it is sediment in the old lines then REPLACE THE LINES.

Issue solved.Then you can flush away without sending brown water into peoples' homes for the taxpayer to deal with.

Battler213 5/26/2014 9:00:49 AM Report

Bring back the water the way it was before! Full of Ammonia!!! Mmmmm I miss all of that ammonia!
Plasma_X 5/26/2014 10:44:49 AM Report


Just replace the lines? What do you think they are doing? It's a process that can't be done in just a few short years - would you have them dig up every road in the entire city at the same time? It's not possible - how old are you - 12?
Tag33&1/3rd 5/26/2014 10:58:08 AM Report

Sorry is not gonna cut it. There is no forgiveness for spelling errors on here-its 3xstrikes and you get executed by firing squad.

I loved the old water!
northernmale 5/26/2014 11:20:29 AM Report

I think the real problem with the water is this. First off we have old water lines that are probley six inches in diameter, with all the scale build up on them, they are now two inches. So now we are trying to get the crap out that has build up over the years to get them back to six.We have all kinds of new subdivisions going in with new lines but the ones feeding them are two small because of the scale build up.So rather then replace miles of pipe they are trying to flush them out. Sad thing is if you live on a street with a water main connected to the old line your going to get brown water. Rember these lines did just not build up with scale in one year. And its not going to be flushed back to a six inch line in one year.
Prrrrrrr 5/26/2014 12:50:56 PM Report

My water is orange and PUC LINE is busy, what now? Running it for 15 minutes does not help, I so sick of this....
Becky525 5/26/2014 4:32:26 PM Report

Have been running the cold water for 1/2 hour now and it is still as brown and cloudy as ever! Has not cleared up at all.
Isn't it wonderful that I am metered to run dirty water and get to pay for it????????????
Note: Comments that appear on the site are not the opinion of If you see an abusive post, please click the link beside the post to report it.
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