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PUC updates us on 'the Project'

Wednesday, May 21, 2014   by: Staff



Keeping with its commitment to provide customers with timely updates on the ongoing Water Quality Improvement Project (the Project), Sault Ste. Marie PUC is pleased to report that the Project is proceeding on schedule.

Upgrades to the Steelton Well are nearly complete, which means the Lorna wells will be taken out of day-to-day service in the near future.

The Lorna wells have been one of the main sources of water quality issues. 

Additionally, the customer satisfaction survey conducted by Ipsos Reid is currently underway.

The results of the survey will be shared with the public once the survey has been completed and the results compiled. 

“The Water Quality Improvement Project is key to solving ongoing water issues,” says Dominic Parrella, president and CEO PUC Services Inc. 

“The project includes a number of short and long term measures that once fully implemented will bring about significant improvements in water quality”, says Parrella.

The Water Quality Improvement Project will address taste and odour concerns as well as provide a substantial reduction in discoloured water occurrences.

The short-term measures of the Project include; removing the Lorna Wells from daily service, and adding two additional advanced treatment methods (pH harmonization and corrosion control) into the treatment and distribution systems. 

In the meantime, continuation of the annual Unidirectional Flushing Program (UDF) is scheduled to resume the last week in May (26th -30th) and run until early fall in both the east and west ends of the city.

More details regarding flushing areas and schedules will be released to customers once they have been finalized.

The long-term measures of the Project include:

  • Increasing production from the remaining pumping stations (Shannon, Steelton and Goulais) and the Water Treatment Plant to offset the production lost from taking the Lorna Wells out of service,
  • If water quality still hasn’t reached desired levels once the two advanced treatment methods are in place, add UV disinfection at the wells and incorporate chloramine as the secondary disinfection in the distribution system, and
  • Permanently abandon the Lorna wells once the additional production capability is in place.

“To fully implement all the Water Quality Improvement measures is expected to take up to four years. However, customers can expect a significant improvement in water quality by the end of the first year and much fewer discoloured water problems.” says Parrella.

Customers looking for more information on the Project or UDF activities are encouraged to visit the PUC website; or call Customer Service at 705-759-6522 Monday through Friday (9 a.m.-4:30 p.m.).



Note: Comments that appear on the site are not the opinion of If you see an abusive post, please click the link beside the post to report it.
northernmale 5/21/2014 12:53:45 PM Report

sounds like more bull.
Sam C 5/21/2014 1:05:54 PM Report

northernmale... Likely because you just don't want to believe anything the PUC say. What they are saying makes perfect sense to me.

They have identified a problem, and are taking appropriate steps the rectify it.
ThinkAgain 5/21/2014 1:33:43 PM Report

Best to turn off the comments now
eadiecougs 5/21/2014 1:41:31 PM Report

maybe this time they will get it right
harry dick 5/21/2014 1:55:22 PM Report

I do not believe that the comments should be shut off on anything that this website posts . People are fed up with the treatment they have endured from the P.U.C. If you have not had a "brown water " event at your home , you have no idea what frustration we have been under . For over a year now , we could not get any "decent" answer from this corporation . All we heard was it is someone else's fault .Let the people that have good water coming from their taps , have brown silty water pour into their glass when trying to get a drink from their tap. It is not a nice sight for over a year with no answers coming forth. Try to walk a mile in our "brown water shoes " and see if you don't complain to DEAF EARS!!!!!!
Powerwise 5/21/2014 2:00:35 PM Report

quick, it's the C-word, controversy, better turn off the comments before someone has an opinion
Sammy1099 5/21/2014 4:53:44 PM Report

Well what do you expect? I mean the city “Elders” AKA geniuses spent a fortune on a new water treatment plant, yet they didn’t bother to check if they had anyone qualified to operate it.

You people do realise that they have to skim “effluent” AKA “SH*T” several times a day and truck it to destinations unknown. Maybe the same rocket scientist who oversaw the procurement and running of the new treatment plant, also decided to dump, said effluent by one of the wells in question. That would explain the brown smelly water.

Not to worry though. I’m sure whose ever son, daughter or nephew is running the place will eventually figure out how to operate the dam thing.

Silly me expecting a treatment plant to actually be able to treat water. I have a suggestion why don’t we sell the treatment plant and all put buckets with waste in it out by the curb. I mean what the hell a fecal truck goes by several times a day. We could cut out the middle man and save millions.
right wing 5/21/2014 5:18:24 PM Report

harry dick

How often do you experience brown water, daily, several time a week, month...what is the frequency that you are talking about.
northernmale 5/21/2014 6:12:24 PM Report

it all boils down to who has the house with the brown water. If I don't have it then its not a problem. YA OK.
right wing 5/21/2014 8:05:57 PM Report

We are all hooked up to the same infrastructure but you knew that, right.
northernmale 5/21/2014 8:16:22 PM Report

Right Wing I do believe until the construction on water mains on Queen is completed ,a lot of residence in the east end will have water problems.
right wing 5/22/2014 7:51:23 AM Report

That is my point, I live in the East end and have had two instances of off coloured water.
When folks make it sound like every time they turn their faucet on they are getting brown water I am interested in their exact location and the frequency.
So far when trying to get that exact information I get no replies or the answers suddenly become vague.
I am not doubting that folks are experiencing issues, I am however a tad suspicious as to how often some claim these issues occur.
Plasma_X 5/22/2014 8:55:11 AM Report

Hairy dick ... you should change your name to Winy Prick :)
Note: Comments that appear on the site are not the opinion of If you see an abusive post, please click the link beside the post to report it.
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