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Texting to 9-1-1? We're working on it, says city police

Wednesday, April 16, 2014   by: SooToday.com Staff

NEWS RELEASE

SAULT STE. MARIE POLICE SERVICE

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Update to T911 in Sault Ste. Marie

In January 2013, the Canadian Radio-Television Telecommunications Commission (CRTC) announced enhancements to 9-1-1 to enable deaf, hard of hearing and/or speech impaired (DHHSI) members of the community to communicate with 9-1-1 centres via text messaging.

As of March 18, 2014 members of the DHHSI Community have the opportunity to register their cell phones with their wireless service providers in preparation for texting to 9-1-1, commonly referred to as T911.

The Sault Ste. Marie Police Service, which is responsible for the management of the 9-1-1 service in the City of Sault Ste Marie and the immediate surrounding area, wishes to advise the public that T911 is not yet available in the Sault and will only be once various network upgrades are completed.

The Sault Ste. Marie Police Service has been working with its partners since the CRTC announcement in order to perform the needed upgrades and is committed to providing continued quality 9-1-1 service to Sault Ste Marie residents.

Additional information on T911 as well as service availability can be found at WWW.textwith911.ca

Residents who are not members of the DHHSI community are reminded that voice calling remains the only manner in which they can contact 9-1-1. TTY services remain the best option for the DHHSI community to reach 9-1-1.

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Comments
5
Note: Comments that appear on the site are not the opinion of SooToday.com. If you see an abusive post, please click the link beside the post to report it.
Me Myself an I 4/16/2014 10:05:09 PM Report

what if im texting 911 while driving?
itsme29 4/16/2014 10:10:01 PM Report

I can see it already....

omg im being robbed lol


whats wrong with just dialing the damn phone...
Slim Shady 4/17/2014 7:13:49 AM Report

@itsme29

“…to enable deaf, hard of hearing and/or speech impaired (DHHSI) members of the community to communicate with 9-1-1 centres via text messaging…”

Do I need to explain to you why a deaf or disabled person may have problems communicating and why being able to “write” down the problem may be easier to obtain the assistance they need? Really?
bml69 4/17/2014 12:01:01 PM Report

wow. I am a hard of hearing person who lives in the soo. I was born HOH. I, fortunately, am able to hear better than other HOH people who I know, and am friends with. I am lucky that my hearing aids work the wonders that they do for me, because if i was less fortunate I wouldn't BE ABLE to call 911 when I needed help. This story warms my heart. How would a deaf person be able to hear the advice of the operator? how would they be able to hear important questions that need to be asked? Also, in other circumstances, what if it was a person with perfect hearing? I can see how that would benefit someone. For example- If you are in an abusive relationship (or some other situation) and need 911 but can't take the risk of speaking your situation out loud, you can just text it!
Brietsy 4/17/2014 2:01:21 PM Report

in an emergency situation, a text message can get initial response faster.

I figure, a text message of "police 4 people hurt 123 fake street" will get first responders out the door, then more information can be given.

It also gives perminant, unambiguous records of calls in. A hard accent for example will not cause confusion either on the spot, or later, when the call/text is brought up in court. I know all the calls are recorded, but this is text.

I applaud this decision
Comments
5
Note: Comments that appear on the site are not the opinion of SooToday.com. If you see an abusive post, please click the link beside the post to report it.
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