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Potential for problems? What ServiceOntario says

Thursday, March 27, 2014   by: Rick McGee

ServiceOntario is “...  reviewing the current messaging on our Driver’s Licence Renewal Applications” to ensure payment instructions “are clear,” a Ministry of Government Services spokesperson has told SooToday.com news.

Christian Hasse, a senior issues & media relations consultant in Toronto, was asked a series of questions because - as reported earlier - some motorists find the application’s instructions inadequate and misleading.

“ServiceOntario’s driver’s licence renewal form states that the form should be taken into a driver and licence issuing office or mailed in with a cheque or money order payable to the Minister of Finance,” Hasse states in an e-mail. “It is important to note that this form does not communicate any of the payment options that are acceptable for in-person transactions like, Visa, Mastercard, American Express, Interac or certified cheques.”

Hasse also added the following:

“ServiceOntario used to accept un-certified cheques for in-person transactions. The reason this was discontinued was that ServiceOntario was experiencing a loss of revenue through personal cheques that could not be processed, because they were invalid or bounced, for example. In order to minimize this financial loss.”

In an earlier e-mail, Hasse noted that “current payment policies were implemented by the Ministry of Transportation on January 1, 2005.”

He later added: “The policy of only accepting certified cheques for in-person transactions is standard practice among large organizations that complete a large volume of monetary transactions. As indicated on the driver’s licence renewal form, personal cheques are still accepted through our mail-in channel because ServiceOntario is able to ensure that they are valid and won’t bounce before we go ahead and complete the transaction.”

In addition, Hasse wrote that: “ServiceOntario understands that some of our customers prefer face-to-face contact, which is why we offer in-payment options at our service centres including, accepting cheques at the counter if they are certified. Payments can also be made in-person by cash, debit card, VISA, MasterCard, American Express or money order.“

Readers can, according to a handout available at ServiceOntario outlets, comment directly about the agency's operations by using this e-mail address.

Comments
5
Note: Comments that appear on the site are not the opinion of SooToday.com. If you see an abusive post, please click the link beside the post to report it.
soowat 3/27/2014 11:02:08 PM Report

Not being Einstein, I always thought that if I could understand the directions,anyone could. Apparently, I was wrong. SOOTODAY has either demonstrated that their staff is dumber than the proverbial stump or is populated by those that have no purpose other than to complain
thera 3/28/2014 4:40:05 AM Report

Relax Soowat, someone probably complained and informed sootoday about it. To be fair (as I have just had to renew my stickers after reading the article), the instructions for payment regarding cheques is a little vague. It probably should state that personal cheques are not acceptable for face-to-face transactions.
That being said, if you dislike this site so much, you are free to not visit here anymore. Don't the let door hit you on the @ss on the way out.
sportsfan17 3/28/2014 5:53:48 AM Report

There is nothing wrong with clarifying this issue. It sounds like in the original article, enough people had complained about the problem that SooToday thought it was looking into. If it's going to help shave 5-10 minutes off my next visit by clarifying the form, I've got no issue with it. There is never anything wrong with trying to smooth out some inefficiencies.
Me Myself an I 3/28/2014 7:08:22 AM Report

OK, the form has been that way for how many years? And now its an issue?
B Boy 3/28/2014 8:08:43 AM Report


This story is making a mountain out of a molehill. There are many bigger stories going on in Ontario and Sault Ste. Marie that could use a little chasing in my opinion.
Comments
5
Note: Comments that appear on the site are not the opinion of SooToday.com. If you see an abusive post, please click the link beside the post to report it.
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