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Company 'streamlining' means job losses at Sault Future Shop

Saturday, February 01, 2014   by: SooToday.com Staff

A restructuring plan announced yesterday by Best Buy Canada will impact as many as 950 full-time employees at Best Buy and Future Shop locations nation-wide.

It's unclear how many jobs may be lost at the Sault Ste. Marie Future Shop location, but a source told SooToday.com that approximately 10 people may be on the job hunt sooner than later.

A news release issued by Best Buy Canada follows.

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VANCOUVER - Best Buy Canada has announced changes to streamline its store operating model as part of the company’s long-term growth strategy in Canada.

“We have been focusing on simplifying our store structure and increasing efficiencies to better align with the changing needs of our customers,” said Ron Wilson, president and COO of Best Buy Canada. 

“We have seen our online sales grow by more than 50 percent in the past year and new services such as in-store reserve and pick up more than doubling. These changes in the way our customers are interacting with us have led us to look at how to best deploy our staff to meet those evolving needs.”

As part of the restructuring announced yesterday, Best Buy Canada will be consolidating sales departments and reducing management layers in Future Shop and Best Buy stores.

All store employees were notified individually about these changes and those impacted were provided with severance packages, an Employee Assistance Program (EAP) and outplacement services to help them secure new employment.

This will impact approximately 950 full-time employees across both Future Shop and Best Buy brands.

“Decisions that impact our people are never easy and we make them with our customers, employees and corporate values in mind,” said Wilson.

“I want to express my appreciation to all of our employees who are leaving for the contributions they have made to Best Buy Canada.”

The company’s business transformation that began last year has positioned it to remain the number one consumer electronics retailer in Canada both online and in-store, with a nationwide network of 265 locations.

Some of initiatives the company has undertaken as part of its Canadian growth strategy include:

  • Opening 176 “Stores-within-a-Store” concepts, working with vendor partners including Microsoft and Samsung.

  • Opening six new Best Buy Mobile locations and moving forward with plans to open two new Future Shop locations.

  • Enhancing in-store Reserve and Pickup services.

  • Introducing multi-channel sales associates who assist in-store to access the company’s entire product catalogue.

  • Growing an extensive online only product assortment, which includes over 80,000 new products introduced this year alone.

  • Making investments to improve the shopping experience on both bestbuy.ca and futureshop.ca as well as enhancements to apps available for both brands.

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Comments
39
Note: Comments that appear on the site are not the opinion of SooToday.com. If you see an abusive post, please click the link beside the post to report it.
Wisenheimer 2/1/2014 6:08:29 PM Report

Have the employees report to Dave Pettalia of the labor union, for their new jobs. They probably weren't making $14.00 per hour, and not working for a viable business anyhow.
dadal 2/1/2014 6:10:19 PM Report

...waits to see how soon someone will blame the jobs lost across Canada on local people shopping in MI....
christmas 2/1/2014 6:25:48 PM Report

Well that did not take too long going from full time to part time to make ends meet. I am so proud (not) that the Liberals have here locally can beat their chests and say --hey we just are so pleased to announce a $.75 raise for part time on the backs of full time. I wonder locally here if we walk into the store or any store as the crushing date comes into effect, that we will be served by the same part time part time person who loyally served us as a full time concerned person knowing that his pay check has just been sliced and how and what will he tell his family and what will he have to give up --possibly house, family dreams, education for his children just to name a few . Most times when one makes a decision they probably consult someone very dear to them and have a bond. Wonder if Kathleen Wynne did consult her best friend on this one --you know the raise which only amounts to $.75 . Well what a nice smoke screen . the talk was $14.00 and hour --(impossible) so she can sneak in the $.75 deal. When Kathleen goes to buy her favorite wine and kick back her heels with close friend or friends did she buy that from a full time staff or part time and I wonder if she chokes on her first sip.
alpine-69 2/1/2014 6:26:13 PM Report

Laying off due to an increase in online sales yet whenever I shop there there seems to be no available salespeople free to help you...then you have to check out through customer service because they have no cashiers. Service has fallen way off since they opened...maybe that's why more people have no incentive to shop in-store as opposed to online.
I'm In 2/1/2014 7:05:15 PM Report

Who cares, like the last poster stated no sale help around when you go in that store, close for all I care.
thera 2/1/2014 7:15:08 PM Report

What is this recent attitude shift towards not caring about others and especially when it comes to job loss? Has the government won in suppressing the public, to be just happy to have a job and not demand more such as a wage to actually live on, job security, etc.? This attitude feels like defeat and that we are just going to bend over and take it. It's very disappointing to see...
Sam C 2/1/2014 7:21:04 PM Report

alpine... there not being staff available to help customers wasn't the result of a lack of staff. I've been in there and seen plenty of staff, and yet very seldom did anyone step forward to offer to help.

I believe this IS a result of an increase in online shopping. I've bought from Future Shop online (if no staff are going to help in the first place, I may as well just order it online), and also from Amazon (at even better prices).
Eset 2/1/2014 7:29:15 PM Report

@ I'm in
Who cares? I am sure the close to 15 people who found themselves suddenly without a job care. Oh and their families that were at least partially if not fully supported from that income. It wasn't just sales people, managers, and operations staff were also suddenly without jobs.
jojo12345 2/1/2014 7:32:40 PM Report

THIS TOWN IS NOT GETTING BETTER IT IS GETTING WORSTED
Dead End Kid 2/1/2014 7:39:05 PM Report

I agree I've seen all kinds of employees walking around Future Shop but try flagging one down, they zip right by you. It has to be a result of poor management or a lack of training.

One afternoon I walked into an empty Tim Hortons and there was not one table that didn't have a bunch of dirty dishes on it. I looked over and I counted ten employees plus the manager standing around looking at each other. It kind of reminded me of the old steel plant days.
highway1 2/1/2014 7:49:51 PM Report

It's obviously Sam's fault.
He dares to save money by shopping on line and not at a local business.
so-kendra 2/1/2014 8:06:41 PM Report

you know whats wrong with u ppl in this city???? everyone on here r a bunch of NANA!!!! sayers. U can obvious tell who does and doesn't work in this town, everyone has an opoion on here and and think they have the solution or the brains to run a country/province or even a business. But trust me I would like to see ppl keep a fulltime job here but if there's any blame it should be pointed at our " STUPID "!!! city officals. But who am I? right? anyways everyone we should stick together and start going after our own officals to try and get more companies here to create more work for us and put the soo on the map because believe it or not there are a ton of ppl in this city that are amazing hard working ppl in this city and to make this city florish! Again! CHEERS to everyone and good luck in the future and the present!!!
Dead End Kid 2/1/2014 8:14:45 PM Report

I think we should all begin with a spelling bee.
Norm 2/1/2014 8:20:37 PM Report

It's sad when anyone loses their job. Having said that, blah blah blah to Sam and some of the rest.
blondie4664 2/1/2014 8:23:45 PM Report

I agree with alot of your comments here- I really think we all need to start going to city meetings- calling the city- writing emails- what ever it takes to get the word out we need jobs in this city. There are alot of hard working people here in this city- people want to work- yet cant find anything full time- or a job that has some type of guarantee not to be layed off with out notice-
For the employees that just got canned at Future Shop- best of luck to yous for finding a new job- Ive been looking for 4 months now- and all i ever see it Mcdonalds- or something that requires college classes- something I never had the chance to do earlier in life- and not starting it now at my age.....
Nunavut 2/1/2014 8:32:53 PM Report

I got given Christmas gifts from Future Shop......it was a nightmare of red tape to return merchandise. .....no more shopping there for me and my wife. Staff was snooty despite the fact they made the mistake of selling the wrong item as compared to online number they were given.
Javaman 2/1/2014 8:43:53 PM Report

David O is quiet on this story. I guess the story did not provide for a David O photo op.
PipeBomb 2/1/2014 8:59:27 PM Report

Half the people on this site need to head back to school for spelling and grammar lessons. Quite embarrassing if you ask me.
ShawnM 2/1/2014 8:59:43 PM Report

Personally I am not too sad for futureshop, when futureshop came to town it drove a lot of the little computer shops out of business and only a few survived.

I was just actually looking at purchasing something last week and I compared futureshop to Amazon.com, for the exact same model. Futureshop was $199, amazon, $91, why would I buy local, especially when something is double the price. I ended up buying a different model from amazon, but even that was still more than 50% cheaper than futureshop.

I have to say though, there have been times where I have been at futureshop and been hounded by no fewer than 10 employees within a short period of time. You can really tell they are starving for commissions.
GenerationXYZ 2/1/2014 10:30:43 PM Report

I understand wanting to save a buck here and there but I honestly don't understand people not wanting to shop locally in the Sault. This is what keeps jobs there and allows the city to progress. It seems to me that the Sault is going down the tubes. I had a dream of moving back there once I finished university but 7 years later that has not happened, primarily because of the job situation.

I'm saddened to hear about these job losses. Although this is a small store, this will have an impact on the families and also future developments in the Sault.
eadiecougs 2/1/2014 10:48:26 PM Report

last one out of the soo shut the lights because we as a city is in big trouble.
good4now 2/1/2014 11:51:55 PM Report

How To Lie With Statistics:

900 Full Time jobs lost.
Then, Futureshop hires 500 part timers.

Result:

StatsCan reports 500 new jobs created this month.
Archie 2/2/2014 9:10:31 AM Report

I guess for some employees there is no future at Future Shop.
scottstewy123 2/2/2014 9:35:16 AM Report

I really pray that those that has lost there jobs will be OK.
scottstewy123 2/2/2014 10:02:47 AM Report

GenerationXYZ why many not want to shop here is this. Businesses are in business to make profit. And to some on SOOTODAY feel that is evil. We have seen the gross increases to costs in this province. Electricity, gasoline , labour cost, etc. Our LIBERAL government in Ontario is 100 percent to blame on this. Businesses have to raise costs of goods and services in order to stay in profit. Now just across the bridge a consumer wants a product. He sees the item here for lets say 100 bucks. He looks at the prices across the bridge and see the same item 60 bucks. 40 dollar saving.A movie that is a new release is 23 and change here in the Canadian side. Across the river it is 19 and change. Gas price here in the province is 136 per litre or roughly 5.44 a gallon. Across the bridge it is 3.36- 3.46 a gallon. Huge difference. I hear what you are saying GenerationXYZ but it is financially undoable. Ontario has got to lower all energy prices for us to compete. We lost good jobs here in the north because of the stupidity of the Ontario Government. The Liberal fail time and time again to realize that when you increase costs to the small businesses you hand down those cost to us the consumer. Of course the consumer will want to shop across the bridge. The ONLY solution is to abandon these programs that make energy costly and lower costs of electricity to all of us. Cheap inexpensive power always builds a healthy economy. Some of you may say things against me but will not be able to prove me wrong. Some time ago Cliffs and good example of what happens when power and energy is too expensive. Cliffs left. COSTS ARE TOO MUCH. Lets give a warm applause for our Government and our own MP David O for making Ontario closed for business.
scottstewy123 2/2/2014 10:05:22 AM Report

Google Cliffs .They were going to open a huge mining operation. But costs to operate in the north would have been to expensive.
OrlandoFlorida 2/2/2014 10:08:33 AM Report

When are people going to realize that every job that is lost in this town whether it be full time or part time is one less person working, one less person spending money in this city and potentially one less person deciding to live in this city. In the past 20 years this city's population has decreased, we may have more stores but over all there are less people living here, it is an economic model that is not self sustaining and unless changes are made Sault Ste Marie will become the next Elliot Lake ( and I mean that with no disrespect to the town of Elliot Lake)
Y.B.P.C. 2/2/2014 10:13:30 AM Report

The customer service at the Sault Future Shop is deplorable. A couple of the employees at the smart phone desk are solid, but otherwise the service is terrible. That is the standard whether the store is busy or not.

As everyone knows who shops on both sides of the border, the prices are great down south, but it is also nice to purchase an item from someone who actually cares if you buy it.
Tag33&1/3rd 2/2/2014 12:37:36 PM Report

My experiences at future shop have always been positive--if I asked a question and the staff didn't know an answer they would figure it out for me with other staff.
Losing local jobs because of cross-border shopping or online sucks! (most online merchandise people are never happy with when they do get it (then who do they turn to for help? --they turn to the real-life people at the store and take attitude towards them!)
lucky10 2/2/2014 12:41:28 PM Report

What is all the hype about proper spelling and grammar . Have the people pointing spelling mistakes out actually checked out the expectations of teachers in the education system . When my son was in high school i tried to have him correct spelling mistakes and punctuation while checking his homework . His responce to me was "DAD IT DOESN'T MATTER " naturally being a responsible parent and thinking he was trying to get out of doing his homework properly i called his bluff . MAN did i get schooled when i spoke to his teachers and then the principle of the high school . The reply i got was since the onset of the internet and social media sites how can a teacher be expected to teach proper grammar . A suggestion i got from one of the teachers was to have my son use a program like word perfect for homework assignments if it bothers me that much . If the teacher understands what the student is trying to relay then all is good . I soon returned home and apoligized to my son for doubting him but nevertheless he did correct his homework . Please don't condemn an individual condemn the system . 100% sure there is an educator on here that will say different but i have a young daughter in school and things have not changed .
As for Future Shop been there twice . First time it sucked , thought i just got a bad sales person . Second time confirmed my thought of the first time . Never been back . Change the layout and make it like shopping at the old Consumers store on Northern Ave . Give all the employees jobs at City Hall planning the new layout for the hooker pick-up lane on Gore St .

P.S. HUKD ON FONIX and a CD player can be purchased on E Bay at a fraction of the price .
lucky10 2/2/2014 12:41:41 PM Report

What is all the hype about proper spelling and grammar . Have the people pointing spelling mistakes out actually checked out the expectations of teachers in the education system . When my son was in high school i tried to have him correct spelling mistakes and punctuation while checking his homework . His responce to me was "DAD IT DOESN'T MATTER " naturally being a responsible parent and thinking he was trying to get out of doing his homework properly i called his bluff . MAN did i get schooled when i spoke to his teachers and then the principle of the high school . The reply i got was since the onset of the internet and social media sites how can a teacher be expected to teach proper grammar . A suggestion i got from one of the teachers was to have my son use a program like word perfect for homework assignments if it bothers me that much . If the teacher understands what the student is trying to relay then all is good . I soon returned home and apoligized to my son for doubting him but nevertheless he did correct his homework . Please don't condemn an individual condemn the system . 100% sure there is an educator on here that will say different but i have a young daughter in school and things have not changed .
As for Future Shop been there twice . First time it sucked , thought i just got a bad sales person . Second time confirmed my thought of the first time . Never been back . Change the layout and make it like shopping at the old Consumers store on Northern Ave . Give all the employees jobs at City Hall planning the new layout for the hooker pick-up lane on Gore St .

P.S. HUKD ON FONIX and a CD player can be purchased on E Bay at a fraction of the price .
thera 2/2/2014 1:36:06 PM Report

lucky10:
That is a terrible story. When I was in high school and then university, teachers and professors would automatically give failing grades or ask for a redo on a paper/assignment if there was poor grammar and spelling mistakes. It hasn't even been that long - only 10 to 15 years ago...
highway1 2/2/2014 2:28:55 PM Report

I was looking for a TV soundbar at Future Shop, The salesman recommended I didn't buy the one I was interested in. As a matter of fact he insulted the product.
I didn't appreciate his deportment, he lost the sale, I went to Walymart instead.
dust2 2/2/2014 2:31:42 PM Report

highway1, can't handle honesty? soundbars do suck, you should of listened to him
lucky10 2/2/2014 3:04:32 PM Report

Sorry THERA i knew there would be one . As terrible as it is . It is the truth . Look at when computers and internet became mainstream and being used by students for recreation at home . Not going to name the school , principle or teacher . Just stating a fact . Alot has changed in 15 years same as alot has changed from 28 years ago when i was in school . Thats why i made my son correct his spelling .
thera 2/2/2014 4:40:59 PM Report

lucky10:
You knew there would be one what? I wasn't saying what you said was a lie, I was just commenting on how downhill society is going and in such a quick time. When I'm in the mall or public place and sometimes overhear the inane chatter the youth is engaged in is just mind boggling. That is when they're actually talking to each other and not texting and bumping into crap because they can't be bothered to look up.
mamabus 2/2/2014 5:32:31 PM Report

I have always had top notch service there. I would always ask their opinion on products since they are product experts and have NEVER been disappointed. The customer service ladies were fantastic. I will admit customers are not always right, and they were probally just doing their job.I have always believed that you get what you pay for, so if you buy a cheap product and it breaks in a short time, buy better. Maybe thats what the salespeople try to upsale you so they know you are getting a good product that will last longer. It is a terrible loss to the store, they guy I go to was let go and now I dont know who to trust, but I wont stop shopping there. The folks who are still there are they for a reason they shouldnt be punished for what happened to the others.
HeyImOnnaBus 2/3/2014 8:22:43 AM Report

I've always received excellent service in our Future Shop when I asked someone for help or advice. Sorry to see more job losses in this city.
highway1 2/3/2014 4:35:25 PM Report

I needed something small for my home office, not attitude from a sales person.
What I bought is perfect.
I knew what I wanted - he didn't.
Comments
39
Note: Comments that appear on the site are not the opinion of SooToday.com. If you see an abusive post, please click the link beside the post to report it.
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