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Your thoughts on 911 services invited

Monday, December 17, 2012   by: Staff




CRTC to examine future of 911 services in Canada

OTTAWA-GATINEAU (December 17, 2012) — Today, the Canadian Radio-television and Telecommunications Commission (CRTC) announced that it will examine the future of 911 services in Canada.

To prepare for the formal review in 2014-2015, the CRTC has appointed National Commissioner Tim Denton as an inquiry officer and invites Canadians to share their views on how 911 services could be improved.

Mr. Denton will report his findings to the CRTC by the end of May 2013.

“Each year, the 911 system is relied upon by thousands of Canadians during emergency situations,” said Mr. Denton. “As telecommunications networks evolve and adopt new technologies, we all have an interest in ensuring that the system continues to meet Canadians’ needs. In particular, I would encourage first responders, call centre operators and governmental bodies to share their ideas on how the 911 system could help them better respond to emergency situations.”

Mr. Denton will conduct research on 911 services in light of the telecommunications system’s ongoing evolution to next-generation networks based on Internet Protocol.

His recommendations will be taken into consideration when the CRTC begins its formal review of the regulatory framework for Canada’s 911 system.

To assist Mr. Denton in preparing his report, the CRTC today launched a public consultation.

Canadians are invited to share their views by February 1, 2013, on the following topics:

• The performance and adequacy of the technology currently employed by 911 services, such as that used to locate a caller using a cell phone

• The issues related to the provision of 911 services on next-generation networks, including how systems should be designed and the appropriate institutional arrangements, and

• Policy considerations on 911 matters.

Canadians can participate in this consultation by:

• Filling out the online form

• Writing to the Secretary General, CRTC, Ottawa, Ontario, K1A 0N2, or

• Sending a fax, at 819-994-0218.

Reference documents:

How to participate in a CRTC public proceeding

Fact sheet on 911 services

CRTC Three-Year Plan 2012-15


Note: Comments that appear on the site are not the opinion of If you see an abusive post, please click the link beside the post to report it.
Ricatoni 12/17/2012 4:52:25 PM Report

everyone with a phone pays money for this right?? so how much money is generated and were does it all go??? were talking multi millions here people...who gets all this money???? just saying another money stealing operation that continually picks the pockets of tax payers.........who gets the money??????
lowla 12/17/2012 5:25:52 PM Report

It would be nice to have access to the service, it is not available everywhere. Twice I have had to call an ambulance for my husband and both times I was not able to access 911. I have to use my cell phone. The first responders could not believe it.
ThinkAgain 12/17/2012 10:29:34 PM Report

Why try to fix something that's not broken.
I believe the money should be use to expand the service as mention in earlier post. (Not sure where $$ its currently going)
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