Well done, Blind River District Health CentreTuesday, July 17, 2012 by: SooToday.com Staff
BLIND RIVER DISTRICT HEALTH CENTRE
Employees give Health Centre high scores in satisfaction survey
BLIND RIVER, ON - In January 2012, the Blind River District Health Centre held an employee satisfaction survey to gauge
the opinions of its workers.
The results are in, and the Health Centre has received glowing reviews.
The electronic survey, produced by NRC Picker Canada, saw employees answer over 75 questions in areas such as employee engagement, job evaluation, and workplace organization. Employee results were then compared to those of other hospitals as provided by the Ontario Hospital’s Association (OHA).
The Health Centre scored high marks across the board, with notable categories including:
• Employee is proud to tell others they are a part of the organization: 88.1 percent (OHA average 68.1 percent)
* Employee rates the Health Centre as a good place to work: 92.4 percent (OHA average 74.4 percent)
• Employee ability to decide how to do work: 92.5 percent (OHA average 83.6 percent)
• Employee has clear job goals/objectives: 93.3 percent (OHA average 82.9 percent)
• Employee has opportunity to receive education/training: 86.3 percent (OHA average 59.2 percent).
Moreover, the noteworthy scores prompted the following quote from NRC Picker Canada: “The Blind River District Health Centre Employee Experience Survey results of 2011 show scores that are higher than the OHA average scores, with the majority being significantly or statistically higher than the comparator hospitals. All ten of the groups of themed questions showed scores that were higher than the OHA Employee Average, with nine of ten rating as statistically higher than the average.
“For the six Engagement questions, all six were statistically or significantly higher than the average scores. In some cases, scores were 10-20 percentage points higher than the OHA Employee Average, with one BRDHC question showing 29.3 percentage points higher than the average.
“120 employees responded to the online survey, giving BRDHC a response rate of 78.4% based on 153 employees, which is a higher response rate than is normally seen in employee studies.” - Mary Fraser, Account Director NRC Picker Canada
Participation in the employee satisfaction survey was voluntary, with all answers and comments remaining anonymous.
“We were tremendously pleased with the level of participation” says Gaston Lavigne, CEO of the Blind River District Health Centre. “It’s great to see our employees engaged in their work and participating in the organizational conversation.”
Mr. Lavigne goes on to say: “We work diligently to ensure that the Health Centre is a great place not only for quality patient care, but for our employees as well. We’re glad that we’ve proven our commitment to our values and that our employees are proud to be part of our organization.”